Privacy Policy
Effective Date: 25 January 2025
At Prolific Scope Sdn Bhd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you purchase our website package through our e-commerce platform.
1. Information We Collect
When you purchase our package, we may collect the following information:
- Personal Information: Name, email address, phone number, and billing address.
- Payment Information: Credit card or payment method details, which are securely processed by our third-party payment gateway.
- Order Details: Information about the selected package and additional services.
- Technical Data: Information related to your device, browser, and IP address for security and analytics purposes.
2. How We Use Your Information
We use your information to:
- Process and fulfill your order.
- Provide updates regarding your website setup and hosting.
- Assign a dedicated support specialist for seamless communication.
- Send transactional emails, invoices, and receipts.
- Address your inquiries or requests about your purchase.
3. Package Inclusions
By purchasing our package, you will receive the following:
- Web Hosting: RM599 yearly renewal.
- Website Design Template: Included in the package.
- Basic Website Setup: RM500 one-time fee.
- Optional Comprehensive Website Setup: RM2,000 one-time fee.
- Optional Mail Hosting: RM300 yearly renewal.
We require up to 48 hours to complete the basic setup and up to 5 working days for the comprehensive setup.
4. Modifications to Your Order
If you mistakenly purchase the wrong package or wish to upgrade, please notify the assigned support specialist as soon as possible. Any adjustments to your order may incur additional fees based on the new selections. Your specialist will guide you through the process.
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with third parties in the following cases:- Service Providers: To process payments and manage hosting services.
- Legal Requirements: If required to comply with legal obligations or protect our rights.
6. Data Security
We take appropriate measures to safeguard your personal information, including:- Using secure payment gateways for transactions.
- Limiting access to your data to authorized personnel.
- Implementing data encryption and secure server protocols.
7. Refund and Cancellation Policy
- Refunds are not available once the basic or comprehensive setup process has begun.
- Hosting and mail services are non-refundable after activation.
8. Your Rights
You have the right to:- Access your personal information.
- Request corrections to inaccurate data.
- Contact us to address any concerns regarding the handling of your data.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Prolific Scope Sdn Bhd
Email: christhoo@prolificscope.com
Phone: +6017 3757 964